64% of video game players in the U.S. said interacting with other players gave them a stronger sense of connection to others during the pandemic

February 18, 2021. Today international gaming brand MY.GAMES in partnership with IGDA and the global coalition of gaming professionals and companies Fair Play Alliance (FPA), announced the results of a global survey conducted at the end of 2020. The survey was conducted to better understand how the COVID-19 pandemic was affecting the mental health of the global game community. More than 21,000 players from the U.S., EU and CIS countries, and age 14 and older, took part in the survey.

The study was held among players of MY.GAMES PC titles Revelation, Skyforge, and Warface, as well as through gamers and developers who follow Take This, FPA and IGDA. More than 21,000 players from the U.S., EU and CIS countries, and age 14 and older, took part in the survey.. Most of the respondents were weekly video game players.

The survey assessed how aware gamers are about mental health, how often they experience mental health issues, and players’ social experiences during the pandemic. Respondents were asked to evaluate their mental health prior to the pandemic, several months into various lockdowns, and presently. The issues of cyberbullying and disruptive behavior in online games were also addressed to compare how these problems were present before and during lockdowns.

“MY.GAMES has millions of registered users, for whom virtual space has become one of the main platforms for communication and recreation during the pandemic. The change in the usual way of life and the increased level of stress-all inevitably left its mark on the players, whose care is our direct responsibility,” commented Elena Grigoryan, CMO of MY.GAMES. “The study of the psychological well-being of our audience, following the results of the pandemic, is an important step designed to draw attention to the topic of mental health.”

In the United States, 75% of those polled said they are well-aware of the concept of mental health, with only 12% unaware, making U.S. gamers the most aware compared to other countries. More than 96% of the respondents said it is important to look after one’s mental health. When asked to evaluate the state of their mental health before and during COVID lockdowns, 70% said their mental health was stable before the pandemic, 64% said it was normal in the early months of lockdowns, and 65% said it was normal presently.

Meanwhile, one in three (33%) U.S. gamers said they experienced anxiety and other stress-induced disorders at least several times in the past year. Around 42% said they sought professional mental health help more than once, while 63% said they would seek it if they needed it.

U.S. players noted the cost of services as the most significant obstacle to seeking professional help, while in other countries 8% to 22% singled out this factor. Awareness about the various types of mental health help in the U.S. is very high, with counselors and psychologists receiving the highest number of queries, and online sessions and hotlines being the least popular types of help.

Almost all the U.S. respondents (96%) said they played multiplayer games, with most of them (88%) open to communicating regularly with other players during play (only 3% said they began doing so during lockdown). 68% of players said they were communicating with other players at the same level as pre-lockdown, and 25% said they started communicating more. More than 36% of the respondents said they started spending more time hanging out with friends in games, while 64% in the U.S. said interacting with other players gave them a stronger feeling of being connected to others during the pandemic. Only 9% said interacting with other players affected their mental health negatively. These findings suggest that playing games and communicating with others provides a positive way to connect with others during COVID-19.

“Having spaces to connect is more important than ever during shelter-in-place,” shared Carlos Figueiredo, the Executive Director of the Fair Play Alliance. “The core of connection is healthy gameplay and more importantly, healthy players. We’re committed to supporting game developers and platforms in reducing disruptive behavior and increasing players’ wellbeing.”

Interacting with other players during the pandemic was mostly met with positive reactions from the respondents as they reported feeling connected, safe, and that it’s OK to make mistakes in games. More than half did, however, note they occasionally encountered aggressive behavior (51%), insults (57%) and trolling (59%). Serious instances of cyberbullying like being humiliated, harassed, threatened, targeted because of one’s identities, and experiencing personalized bullying or social shunning were noted far less often.

“Across the world, we have seen that multiplayer games have helped ease the pains of social isolation for those who enjoy video games,” commented Renee Gittins, Executive Director of IGDA. “This study has shown that, while gamers within the US are aware of mental health resources and issues, they are stopped by the costs. It is imperative that we urge the creation of resources and mental health programs within the US to support these needs, or, ideally, provide mental healthcare services to all Americans who require it.”

Gittins continued, “Video game developers must make note that toxicity in game communities is still an issue for our industry. Moderation systems, positive culture cultivation, and exclusion of the worst offenders is necessary to allow everyone to enjoy gaming. Management of communities is even more important with the increase in online gaming and its importance in combating social isolation.”


MY.GAMES is an international gaming brand (part of Mail.ru Group) and a leading Eastern European online entertainment company. MY.GAMES is composed of 11 regional offices in Russia, Europe and the US, 13 development studios, and over 1,800 employees. MY.GAMES creates titles for the PC, consoles, and mobile devices. The company operates over 60 projects, with more than 150 titles in its portfolio, including War Robots, Hustle Castle, Left to Survive, Skyforge, and Allods Online. MY.GAMES portfolio includes renowned titles like Warface, ArcheAge, Perfect World, Revelation Online, Conqueror’s Blade, Lost Ark, and more. About 700 million players have registered within MY.GAMES titles. The company also develops its media, operates the MY.GAMES Store platform, has a dedicated investment division (MGVC), supports gaming and esports services, and much more.

About the International Game Developers Association (IGDA)

Now in its 24th year, the International Game Developers Association is the largest non-profit membership organization serving individuals who create games. The association exists to advance the careers and enhance the lives of game developers by connecting members with their peers, promoting professional development, and advocating on issues that affect the developer community.

About the Fair Play Alliance

Founded in 2017, the Fair Play Alliance is a cross-industry initiative of nearly 200 gaming companies working together to encourage healthy communities and player interactions. Together the Fair Play Alliance provides research, resources, and consulting by game developers for game developers to help games and gaming spaces be more inclusive by design. For more information on the Fair Play Alliance visit www.fairplayalliance.org, follow us on Twitter @FairPlayA or reach out to [email protected].